Shipping policy

Shipping Policy

Last Updated: June 10, 2026

Thank you for shopping with Vitality Alchemy.

Order Processing

Orders are typically processed within 2–5 business days after payment is received, excluding weekends and holidays.

During periods of high order volume, product launches, promotions, holidays, or unforeseen circumstances, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Shipping Rates

Shipping costs are calculated at checkout based on the selected shipping method, order weight, destination, and applicable carrier rates.

Any free shipping promotions apply only as expressly stated at the time of purchase.

Delivery Estimates

Delivery timeframes provided at checkout are estimates only and are not guaranteed.

Estimated delivery dates do not include order processing time.

Vitality Alchemy is not responsible for carrier delays caused by weather, natural disasters, holidays, customs processing, labor disruptions, or other events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Vitality Alchemy is not responsible for orders delayed, lost, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Marked Delivered Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Vitality Alchemy is not responsible for packages that are lost, stolen, damaged in transit, or marked as delivered by the carrier but not received by the customer.

If you experience a delivery issue, please contact the shipping carrier directly and file any applicable claims.

We will make reasonable efforts to assist customers in locating missing packages but cannot guarantee replacement or reimbursement.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at vitalityalchemyshop@gmail.com

Please include:

Your order number
A description of the damage
Clear photographs of the product and packaging

Claims submitted without photographs may not be eligible for review.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

Vitality Alchemy is not responsible for delays, seizures, or additional fees resulting from customs processes.

Customers are responsible for ensuring that products ordered comply with local laws and regulations in their jurisdiction.

Shipping Restrictions

We reserve the right to limit, refuse, or cancel shipments to certain locations where shipping restrictions, regulations, or logistical limitations apply.